Refund policy

Our 30-Day Happiness Guarantee

Every FaithQuilt is made by hand, with care, specifically for you. If your quilt arrives damaged, defective, or does not match what you ordered, we will remake it or issue a full refund — no questions asked.

To be eligible, please contact us within 30 days of receiving your order.

How to Request a Return or Remake

Email us at cs@faithquilt.com or call +1 (479) 345-8188 with your order number and a photo of the issue. We will respond within 1–2 business days with next steps.

Personalized & Made-to-Order Items

Because each FaithQuilt is custom-made to your specifications, we are unable to accept returns for reasons of buyer's remorse or incorrect information submitted at checkout (e.g. misspelled names or wrong dates). Please double-check your personalization details before placing your order.

Damaged or Defective Items

If your quilt arrives damaged in transit or has a manufacturing defect, contact us immediately at cs@faithquilt.com. We will arrange a free remake or refund at no cost to you.

Questions?

We're here to help. Reach us anytime:

Email: cs@faithquilt.com
Phone: +1 (479) 345-8188
Address: 1021 E Lincolnway Suite #8481, Cheyenne, Wyoming 82001, United States
Hours: Monday – Friday, 9 AM – 5 PM EST