Order Cancellation Policy
Because every FaithQuilt product is made to order, we can only accept cancellation requests within 24 hours of placing your order. After this window, production has already started and the order cannot be cancelled or modified.
To request a cancellation, email cs@faithquilt.com immediately with your order number in the subject line.
Cancellation requests submitted after 24 hours will not be accepted.
Our Commitment
Because every Faith Quilt product is made to order specifically for you, we are unable to accept returns or exchanges for buyer's remorse. However, your satisfaction matters deeply to us.
Damaged or Defective Items
If your item arrives damaged, defective, or with a printing error, we will replace it at no charge. Please contact us within 30 days of delivery with:
- Your order number
- Photos of the damage or defect
- A brief description of the issue
Email: cs@faithquilt.com
Wrong Item Received
If you received a different item than what you ordered, we'll send the correct item immediately at no cost to you.
Lost Packages
If your package is marked as delivered but you haven't received it, please wait 3 business days (sometimes carriers mark packages early). If it still hasn't arrived, contact us and we'll investigate immediately.
Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind or buyer's remorse
- Incorrect personalization details provided by the customer
- Color variations within the normal 20% production range
Contact
For any refund or return inquiries: cs@faithquilt.com